Chapter 1 Objectives

Understand communication needs.
Discuss physical needs.
Explain identity needs.
Describe social needs.
Elucidate practical needs.
Define and explain the term “communication.”
Describe the nature of symbols and their importance to human communication.
Explain seven important factors related to human communication.
Explain Competence.
Distinguish between social appropriateness and personal effectiveness and their relationship to communication competence.
Identify characteristics of competence.
Define Intrapersonal Communication
Explain Interpersonal Communication
Elucidate Small Group Communication
Learn about Public Communication
Identify Mediated Communication
Define the term “mindfulness.”
Describe the basic model of mindfulness.
Discuss the five facets of mindfulness.
Explain the relationship between mindfulness and interpersonal communication.

Chapter 2 Objectives

Explain Maslow’s Hierarchy of Needs and its relationship to communication.
Describe the relationship between self, others, and communication.
Understand building and maintaining relationships.
Understand that communication is a process.
Differentiate among the components of communication processes and communication models.
Describe the differences between the sender and receiver of a message.
Describe perception and aspects of interpersonal perception.
List and explain the three stages of the perception process.
Understand the relationship between interpersonal communication and perception.
Differentiate among and describe the various action models of interpersonal communication.
Differentiate among and describe the various interactional models of interpersonal communication.
Differentiate among and describe the various transactional models of interpersonal communication.
Understand the skills associated with effective interpersonal skills.
Explain how to improve interpersonal skills.
Describe the principles of ethical communication.